With a conventional line, the company can offer it but, thanks to virtual numbers , it is possible to have local telephones in all areas, despite serving them all from a common virtual switchboard. Problem 2 – That they call me back, but really, Before we have commented that we always look for the telephone to call a company, but where do we do it now? On the website. Thanks to technologies such as webRTC, it is possible, for example, to place a callback button on the web, for this request to be sent to the company's CRM and automatically available to agents who, with a click on a simple icon, they can call back the customer.
Problem 3 – Not having to always repeat everything that has happened to me The options offered by the virtual switchboards compared to the traditional ones allow things like the recording of calls and access to them from any company softphone, an application that already replaces any IP Telephone and that turns mobile number list smartphones, tablets and computers into workstations. agents, regardless of whether they are in or out of the office. On the other hand, the synchronization with the CRM allows the agent to have the history of communications with that client, all the operations that have already been done and what solutions can be given.
In short, all this saves that the person who calls, regardless of who answers, does not have to constantly repeat what his problem is, what he has discussed with this or that employee, etc. Problem 4 – Call when it suits me, not when the company wants Another of the most annoying problems for clients is to call when they leave work or have free time and receive a message saying that they have to call between such and such a time. A virtual switchboard allows agents to carry out their working hours in different time zones, basically because they only need a device connected to the Internet to be able to answer calls.