Putting a face to names Adding a photo next to your name removes the psychological uncertainty that speaking to a faceless business entity can create for the user. In practice, with a photo of a real person you reassure the customer who thinks he is in contact with a real person. Of course, the quality of the chat will need to confirm this, but we can assume from the outset that in the virtual world, first impressions matter. You can check it yourself.
Between Vico's assistant and TIM's virtual assistant, who gives you a more immediate feeling of trust? photo-chat Virtual-assistant-chat-TIM 💬 Adopt a conversational tone Chat mobile number list onversations are five times more likely to convert when a real person is speaking, but what really makes the difference is typing while speaking. Potential customers feel more comfortable and the conversation flows more naturally. These guidelines will help you achieve this: Use the customer's name when greeting them Use short sentences Avoid grammatical and spelling errors Expressions like “Perfect” or “Great!” they can help.
Do not use passwords forcibly You can use exclamations like “Oh”, “Sob”, “Argh”, if they fit your overall tone Ask questions if necessary End the conversation properly Other important things to remember: Follow the number one rule of copywriting: use your clients' vocabulary Keep your tone of voice consistent, but always mimic that of your customers: Are they formal or approachable? If they are enthusiastic, take advantage of it.